FAQ

Our open hours are:

●       Monday - Friday 6:30am - 7pm

●       Saturday 9am - 5pm

●       Sunday 9am - 12pm (boarding pick up and drop off only)

●       Christmas Eve 9am - 12pm

Our Hotel operates 7 days a week and beyond the above hours for the care of your furry family.

Holiday hours:

Sparta Pet Palazzo will be closed on New Year’s Day, Memorial Day, Independence Day, Thanksgiving & Christmas Day. Pets cannot be dropped off or picked up during these major holidays.

Our facility is a total of 35,000 sq. ft. The 10,000 sq. ft. of indoor space includes 3 large play areas, spacious playrooms, relaxing suites for cat boarding, and multiple boarding accommodations for dogs with comforting music playing throughout the facility. We have 25,000 sq. ft. of outdoor space that provides endless amounts of activity and exercise.

For boarding and daycare begin by registering as a new client . Complete your pet profile(s) and then simply request your services from the comfort of your home. You can also call (972) 945-8326 and request services. Please bring updated vaccination records upon check-in. We require that your pet is current on Bordetella, Distemper/Parvo, and Rabies vaccinations. If you don’t have a copy of vaccination records please provide your vet information. You must also sign our policies and procedures prior to check-in.

Check-in is anytime between 7am and 4pm. For dogs, checkout time is before 1pm Monday-Saturday and Sunday from 9am-12pm. A fee of $20.00 will be assessed if you pick up after 1pm.

*Please remember to always keep your dogs on a leash and cats contained during drop-off and pick-up times.

It’s recommended that you book at least two months in advance. If your pets are boarding during a major holiday, a $100 non-refundable deposit is required for most rooms. If you are boarding on the Penthouse a $200 nonrefundable deposit is required. You can pay the deposit online when you log into your account by clicking on Add Deposit. There is a (3) three days minimum stay during major holidays.

●       Rabies - This vaccination must be renewed every 1 to 3 years, at least 48 hours prior to check-in at Sparta Pet Palazzo.

●       Distemper/Parvo - This vaccination must be renewed every year/three years. Please wait at least 48 hours prior to check-in at Sparta Pet Palazzo.

●       Bordetella (Kennel Cough) - The first Bordetella vaccination should be administered at least 48 hrs beforeboarding at our facility.  After that, the Bordetella vaccination must be given to your dog every 6 months or based on your vet's determination. If the vaccination is renewed at the same time a vaccination expires, it is required that a 24-hour period is complete prior to arrival.

**Please keep in mind that the aforesaid vaccinations can have bad reactions and side effects. The 24-hour wait period is required for this reason, we strive to provide the safest and most enjoyable environment for your pet.

Vaccination records are required before your pets can attend daycare or utilize boarding services. You or your veterinarian can email their records to info@spartapetpalazzo.com, or bring it with you on the first day of service.

The cats have huge, comfortable suites, and classical music playing for relaxation. They won’t be interacting with other cats (unless boarding with other cats from the same home). For this reason, we only require Rabies (required once every three years) and FCRVP (required once every year.) Same-family cats are allowed to board in the same suite as long as they are not crowded. We recommend 2 cats per suite, but depending on the size, 3 cats can be approved on a case-by-case basis.

Yes, we will administer medications to your pets.We can give any form of non-injectable medication as specified. Please make sure all medication is clearly labeled and dosage instructions are included. There is a fee of $3.00 per day to administer medication.

** If your pet is taking a medication please make sure to add this information in the pet profile.

We certainly accommodate same-household dogs in staying in the same suite. We offer many different sizes and boarding options that easily meet the needs of families with multiple dogs. There is a discount for the second dog. *See rates for pricing*

However, based on our experience, some dogs who were recently rescued are not used to staying with the household’s first dog, or the opposite. When this happens a fight can occur inside the room. Because the safety of your pet is our priority, we will place one of the dogs in another available room. The rate, however, won’t be discounted. We will also call and let you know about the behavior of the dogs in the room. This policy serves cats as well. Cats can not be boarded together with dogs with the same family and vice-versa. Cats are boarded in their cat boarding area for their safety and protection.

Meet & Greet: Prior to participating in daycare, all dogs are required to pass a Meet & Greet. The test is free and typically takes between 10 to 20 minutes. Meet & Greets are done from Monday to Friday between 7am and 9:30am. If you choose to leave your dog(s) in daycare immediately following a Meet & Greet, the day is on us. Enjoy!

The full day of daycare starts at 6:30am.  Because the dog pack gets established in the morning it is easier to introduce a dog to the forming pack in the early morning up to 11:00am. After that, it will be challenging to place a dog in daycare when the entire pack already knows each other and is playing well without interruptions from a new dog full of energy.  It can certainly cause issues and altercations in our yards between the established big dog pack that came in earlier and are attending daycare. Bringing lunch for daycare is not recommended due to the liabilities that could happen while trying to introduce your dog(s) back into the back. For small dogs, however, it is still possible to introduce a small dog to the small dog pack after 11:30am.

We do offer daycare on Saturdays from 9am to 5pm. However, we are only open on Sundays from 9am to 12pm for drop off and pick up and do not offer daycare. This does not mean that our beloved boarding fur babies are forgotten. They are taken out for potty breaks and play several times a day while the staff is working inside the facility caring for them.

Absolutely! We encourage everyone to take a tour of our 35,000 sq. ft. facility. Tours from Monday to Friday are given from 11am to 4pm. On Saturdays, the tours are given from 12pm-2pm. We don't give tours during major holidays because our staff completely devotes attention to all animals inside the facility.

Sparta Pet Palazzo will make every attempt to contact you or your emergency contact in case of your pet(s) become injured or ill. If we are not able to contact you or an emergency contact, we will contact your current veterinarian clinic. If they don’t respond or will have the availability to see your pet on the same day we contact them, we reserve the right to take your pet to the veterinarian clinic of our choice. Please bear in mind that will also reserve the right to take your pet to the veterinarian of our choice. (Typically, your vet is very far away or your dog needs immediate attention)

*All veterinary costs incurred are the responsibility of the owner and a nominal veterinary transport fee will apply. We do offer a pet warranty that you can purchase to help offset the cost of veterinary care.

Yes, if your dog is 6 months or older, they must be fixed (Spayed/Neutered) to be eligible to play in a group setting. However, we do provide individual playtime or one on one time with our staff and your dog. Additional fees apply.

Absolutely. All pets are welcome to Sparta Pet Palazzo. A waiver will be given to the pet owner to sign at the start of boarding. We just ask that you are very honest with our staff about the needs and care your pet requires. If your pet takes medication, please remember to bring all medications clearly labeled with directions to administer the medication. Please bring enough food for the entire stay, as medications and age can have an effect on stomach sensitivity. We will provide our house food ($3 per feeding) if your pet runs out of food. If your dog stops eating dry food, we will mix a can of our wet food (chicken and rice recipe) with the dry food at a cost of $3.00 per can. Please provide as much information as possible about your normal feeding routines, medication instructions, and your pet’s personality.

We require that your pet is at least 4 months of age due to the first series of vaccinations.

All pets have their own spacious, individual rooms. They do not share rooming accommodations with other dogs/cats, unless the owner requests that their dog share a room with another household dog/cat. All dogs boarding with us enjoy playing all day in our daycare service without any extra cost (except for the day of pickup, a fee will apply if you pick up your pet after 1pm). Our wonderful staff will prepare the meals whether they are hot or cold, lots of love, and our favorite, belly hugs!

We provide almost everything your pet could need, but you are welcome to bring the pet’s leash (required), food, bedding, optional article of clothing or item that smells like you, toys, treats, and anything that makes your pet feel at home! We provide a platform-style bed for each dog and we will top the bed with a cozy blanket if you do not provide an alternative.

Please do not bring food bowls. Unfortunately, we will have to send it back home with you if they are in your pet’s belongings. Animal control strictly enforces and requires that we only use non-tip bowls for food and water throughout the facility. The only way we can follow these guidelines effectively is to ask that you do not bring feeding bowls unless there is a medical concern that requires that your specific bowls are used.

We accept cash and all major credit cards including Visa, Master Card, and Discovery. We DO NOT accept AMERICAN EXPRESS or checks.

You can access our webcams through our customer portal! Log in here https://dp-texas.gingrapp.com/front_end/index.